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Shanghai Rolex Masters tickets
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Ticket purchasing&Dispatching

Ticket purchasing and dispatching



2.1 As soon as a ticket is sold, Event promoter will not accept any request to refund, change, replace and re-issue it under any circumstance. Tickets shall be obtained through the channel designated by Event promoter. Any transference or resale of tickets for profit purpose will not be protected by laws and ticket purchasers are at the risk of getting counterfeit, stolen or used tickets which result in being refused to enter or expelled from the Venue.

Therefore, the Event promoter shall not take the legal responsibility to guarantee the validity of these tickets mentioned above.



2.2 The payment generated will include the ticket price and the relevant fess such as the ticket purchasing or booking fee and the delivery fee according to the purchasing or booking channel used (see Ticket Information published and updated every year).  The above-mentioned fees are separate and shall be paid by ticket purchasers.  Except the ticket price, which shall be charged by the Event promoter, other fees will be charged by the Event promoter on behalf of the service provider, or ticket purchaser can pay the service provider directly.

In case of payment in foreign currency, the final price in foreign currency shall be equivalent to that in RMB, which shall be converted at the actual transaction exchange rate published by the bank of settlement on the date of payment.


2.3 The designated ticket purchasing channels for Shanghai Rolex Masters are as follows:



※Telephone channel: Hotline: +4008630020. Office hours: 9 a.m.–5 p.m., 5 days a week. A payment through cash, credit cards or bank cards is acceptable.


※Agents and distributors channel: The relevant information concerning to the designated official agents and distributors are available on the official website.




For the purchase through other channels, tickets will be issued or delivered subject to the agreement with agents or ticket counters in the Venue.

In case that a ticket is lost due to express delivery, it may be re-issued by the Event promoter.

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